Accessibility a range of support channels that will help you solve your challenge in the simplest way possible. Every one of the support channels are built-in into the applying, using artificial intelligence (AI) algorithms to recommend the top channel to solve your challenge.
Obtained an IT problem? You may be ready some time as communication could be inconsistent and tickets can back up.
You only have to begin SAP Support Connector just in case the network link is not really however in linked position.
Routine a Supervisor helps you to e book a fifteen-minute simply call that has a support supervisor on your medium or high priority support circumstance that has a two hour direct time underneath the next conditions:
SAP EarlyWatch Alert is an important part of making certain your core organization procedures work. It is Software that screens the essential administrative parts of SAP components and keeps you updated on their own general performance and balance.
The chat transcript and all the attachments will always be captured and recorded in your case log, if the problem is solved straight away or not.
Every little thing which the IT workforce should be successful As well as in form to support the requirements of your organization – not simply the IT Division.
The adjustment won't represent a rise in record prices for SAP support offerings. Impacted buyers and associates will likely be notified in accordance Along with the respective regionally agreed contractual stipulations. Browse the complete assertion in English or German.
If you're an on-premise shopper, ensure that your distant connection is open up and supply precise, valid communication details. See SAP Expertise Base Write-up 2633442 for specifics.
SAP Ariba cloud overall health which identifies and resolves challenges that impact the end user encounter before They may be described by our consumers.
If you decide on one of those product or service locations to agenda a session and then reference a distinct product space that is not during the record, the session will be transformed to a daily prepared situation.
If you're an on-premise buyer, ensure your distant connection is open and provide precise, valid interaction facts. See SAP Knowledge Foundation Write-up 2633442 for information.
"The relationship Now we have with Sunrise feels far more similar to a partnership than a consumer and supplier dynamic. They've click here often taken our feed-back into consideration and absent earlier mentioned and past to support us."
The chat transcript and all of the attachments will always be captured and recorded in your situation log, whether the problem is solved straight away or not.